Terms and Conditions

Welcome to the website of Southern Star Immigration. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Services

Southern Star Immigration provides immigration consultation and visa-related services in Australia and internationally. All services are provided in accordance with Australian immigration laws and regulations. We do not guarantee visa approval, as all decisions are made by the Department of Home Affairs.

2. Use of Website

You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of others or restrict or inhibit anyone else’s use of the website.

3. No Legal Guarantee

While we provide professional guidance and assistance, visa outcomes are solely determined by the Department of Home Affairs. Southern Star Immigration is not responsible for any visa refusal, delay, or outcome beyond our control.

4. Fees and Payments

All service fees will be communicated clearly before any work begins. Fees are payable as agreed and may be non-refundable once services have commenced, unless otherwise stated in writing.

5. Refund Policy

Refunds, if applicable, will be assessed on a case-by-case basis and are subject to the nature of the service provided and work already completed.

6. Client Responsibilities

Clients are responsible for providing accurate, complete, and truthful information and documents. Southern Star Immigration is not liable for delays or negative outcomes caused by incorrect or incomplete information provided by the client.

7. Confidentiality

We treat all client information as confidential and handle it in accordance with our Privacy Policy and applicable laws.

8. Limitation of Liability

To the fullest extent permitted by law, Southern Star Immigration shall not be liable for any direct, indirect, incidental, or consequential loss arising from the use of our services or website.

9. Intellectual Property

All content on this website, including text, logos, images, and graphics, is the property of Southern Star Immigration and may not be reproduced without written permission.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

11. Termination of Services

We reserve the right to refuse or terminate services at our discretion if a client breaches these Terms and Conditions or engages in unlawful or unethical conduct.

12. Changes to Terms

Southern Star Immigration reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising shall be subject to the jurisdiction of the courts of Victoria.

14. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Southern Star Immigration
📍 4 Westminster Avenue, Shepparton VIC 3630
📞 0422 666 233
📧 southernstarimm@gmail.com